Bilingual Field Service Technician (m/f/d)

Your Responsibilities

Pilot Projects & Demonstrations

• Plan and execute on-site demonstrations and pilot projects

• Manage logistics, training, and coordination with customers

• Conduct live demonstrations and hands-on training

• Be present during the initial phase of a project to train workers on workflow and ensure a smooth start

• Provide regular follow-ups to support customers and ensure project success

  
  

Maintenance & Technical Support

• Perform routine maintenance and repairs on our robotic systems

• Troubleshoot issues remotely via phone and email

• Provide emergency maintenance support, including occasional weekend availability

• Travel to customer sites when needed for on-site troubleshooting and repairs

  
  

Internal Fleet Management

• Maintain and service our robotic fleet at the Houston workshop

• Conduct inspections, preventive maintenance, upgrades and updates

Your Profile

• Bilingual (English/Spanish)

  required for effective customer communication

  
  

• Comfortable in industrial environments

  experience with refineries, chemical plants, or industrial maintenance is a plus

  
  

• Previous experience in scaffolding is highly preferred

  strong understanding of job sites where our system is used

  
  

• Legally authorized to work in the U.S. and valid U.S. driver’s license

  required for travel to customer sites

  
  

• Willing to travel frequently

  up to 75% of the time, domestically and occasionally to Canada

  
  

• Flexible schedule

  work hours vary based on project needs, including occasional weekends

  
  

• 2+ years of experience

  in field service or technical support

  
  

• Strong troubleshooting skills

  ability to diagnose and resolve issues quickly

  
  

• Hands-on mentality

  comfortable working with electromechanical systems and willing to get your hands dirty in the workshop

  
  

• Excellent communication skills

  able to provide clear guidance to customers and collaborate with team members

  
  

• Construction experience is a plus

  understanding how construction sites operate is beneficial

What We Offer

• Direct impact

  your work directly influences customer satisfaction and company growth

  
  

• Fair compensation

  based on qualifications and experience

  
  

• Career growth

  opportunities to develop your skills in a fast-growing startup

  
  

• International exposure

  work with a diverse, global team and gain experience with German engineering

  
  

• Collaborative culture

  flat hierarchies, strong team spirit, and a supportive work environment

  
  

If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands-on work with a mix of travel and customer interaction, we'd love to hear from you!

We look forward to hearing from you!

KEWAZO GmbH | www.kewazo.com | jobs@kewazo.com

Contact: Heitor Gartner