Field Service Engineer (m/f/d) in Robotics

KEWAZO is a high-tech startup from Munich, and a pioneer in construction robotics. We automate construction via robotics and data analytics through our robotic lifts for construction sites, industrial plants, and shipyards. Our team of mechanical, electric, and software engineers is one of the most advanced teams in construction robotics worldwide. Take your chance to become one of the first 25 enthusiasts at KEWAZO, and help us revolutionize construction!

As soon as possible we are looking for a

Bilingual Field Service Engineer (m/f/d)

Permanent position · Full-time · Houston, TX

We are expanding our business into the US market and opening a new service location in Houston, TX. As we enter this new phase of growth, we are looking for a motivated individual to join our team and support the deployment of our product through customer service, maintenance, field service, and internal troubleshooting.

In this role, you will be working closely with our team of service technicians based at our German headquarters in Munich. The role also includes opportunities to gain knowledge and expertise from your colleagues through collaboration, as well as the potential for travel to Germany to further familiarize yourself with the company and the team.

The ideal candidate is a proactive, dynamic individual who thrives in a constantly changing environment with a broad range of responsibilities. They should be eager to become an expert in the complete inner workings of our products and welcome a change of pace. If this sounds like you, we'd love to hear from you!

Your tasks:

Manage and coordinate the organizational chain of pilot projects and field demos across the US, ensuring their successful execution
Oversee the correct operation of the robotic system on-site during pilot projects, including troubleshooting and maintenance
Responsible for managing and maintaining the order of our service location in Houston, including coordinating logistics
Support and assist in upcoming system deliveries
Train customers on the products and services offered
Handle issues and resolutions via telephone and email, ensuring customer satisfaction at all times with a positive attitude
Provide scheduled and emergency field maintenance on deployed systems
Maintain customer service and troubleshooting database

Your profile:

Must be able to meet dynamic shift requirements, some days start earlier, sometimes there is work on the weekend
Must be bilingual (English/Spanish)
Has a valid US driver's license
Ready to frequently travel nationally
2+ years working directly with customers in either a technical sales or technical support role
Strongly motivated to exceed customer expectations through effective troubleshooting
Comfortable communicating with customers and team members, able to maintain a positive attitude and drive to provide a high level of service
Knowledge and experience with troubleshooting and maintenance of electromechanical equipment
A hands-on approach to engineering and willingness to get your hands dirty in the workshop
Strong problem-solving skills and independent working style
Practical experience in construction is an advantage: you understand how construction works and how people in construction think

We offer:

A high degree of independence and responsibility for your work
You can see the results of your work immediately because it shapes customer satisfaction and future sales opportunities directly
Fair compensation according to qualification and experience
Great development opportunities in a fast-growing startup
Very international and diverse team and collaborators from different disciplines
Flat hierarchies and a strong team spirit in a cooperative team
Gain experience with german engineering and culture

Please send us your CV and a short cover letter at jobs@kewazo.com.

We are looking forward to hearing from you!

KEWAZO GmbH | Heitor Gartner | www.kewazo.com | jobs@kewazo.com